If your town suddenly became the center of a global plague scare, you might reasonably hope to be the best-informed person about it. The residents of Shelekhov, a quiet Siberian town 12 miles southwest of Irkutsk, are not. CNN spoke with people in Shelekhov — where a 28-year-old lab technician named Darya Shipilova died in the hospital on Friday — and in nearby Irkutsk and Angarsk, and found that six days after the news broke, locals knew little more than what was spreading online. Shipilova worked at the Irkutsk Anti-Plague Research Institute, which is the kind of employer that turns a sudden death into international news. Russia has said what she did not die of; it has not said what she did.

Here is what the official apparatus has offered. Rospotrebnadzor, Russia’s health and consumer watchdog, says Shipilova died of a pneumonia of “unknown” origin, downplayed any connection to her work — and rushed to isolate her contacts. The World Health Organization and the United States have called for more information; none has been confirmed. The Kremlin has urged people to rely only on the agency’s updates.

The people of Shelekhov have considered this offer and mostly declined. “There is no official information, and we don’t trust it anyway,” a 36-year-old named Evgeniya told CNN. “There are a lot of rumors, but what is actually happening remains unclear.” She isn’t panicking, she said, everything feels “normal, as if nothing had happened” — though a pharmacist friend told her people had stocked up on antibiotics when the rumors emerged.

This is the interesting structure of trust in a place like this: not belief and not exactly disbelief, but a practiced shrug. Yulia, 25, told CNN that people are “no longer surprised by anything,” adding: “Information is always limited. I think it’s like that in every region.” That is not an endorsement of the government’s account; it is a survival mindset, a resignation to state narratives as weather. Russians have lived with opaque governance long enough that the absence of information is itself information — just not the kind you can act on.

Not everyone shrugs the same way. Ekaterina, 26, told CNN things are “not bad at all” and that the isolation of the lab worker’s contacts was reassurance enough. “It’s the 21st century now, and there is treatment for plague. This is not like coronavirus, which was something unknown to people,” she said. “Everything is fine. We are following safety measures and not giving in to the madness.” Alina, 38, called the situation “ordinary” apart from social media coverage she dismissed as panic. A 27-year-old pharmacist in Irkutsk, also named Ekaterina, reported a one-day run on Saturday on “masks, antiseptics, and tetracycline antibiotics,” people buying “just in case” — and then calm. “There is no panic now. It only lasted for one day.”

The cracks in the official account are not coming from residents, though; they’re coming from specialists. An unnamed clinician told the independent outlet Lyudi Baikala, which has led coverage of the case, that laboratory confirmation can take up to 10 days, so “it is impossible to definitively identify the pathogen just one day after the autopsy” — a direct problem for the watchdog’s swift insistence that the illness was “unrelated to her professional activities.”

And then there is the disinfection. Residents told Lyudi Baikala that on Friday night, three vehicles pulled up to the Irkutsk apartment block believed to be Shipilova’s, and personnel in gas masks and orange suits emerged carrying containers and began disinfecting the entrances. “The smell was unbearable and very acrid,” one woman in her 40s said. The team told residents they had been sent by the health watchdog. “We asked what had happened. (The personnel) told us: a young woman had died of a deadly virus, but they didn’t know anything else. They said, ‘We showed up for work, were told to go and disinfect the place, so we came and did it.’” CNN could not independently verify the account. Notice the chain of knowledge there: even the men in gas masks were told almost nothing. The opacity isn’t just for the public; it’s built into the job.

Behind all of this is a specific human fact. Shipilova’s mother, Svetlana, is herself in quarantine in an Irkutsk hospital, and her daughter has not been buried. “After all, who would bury her when we’re sitting here in detention?” she told the local outlet Glubina. “She was such a hard worker. A pure, such a pure soul.”

The most precise account of what official language feels like from below came from an Irkutsk resident commenting on Telegram. “An explosion is a bang. A recession is negative growth. A crash is a hard landing. A fire is smoke. A retreat is a gesture of goodwill,” he wrote. “The plague is pneumonia of unknown origin… Anyone who catches this pneumonia of unknown origin should wrap themselves in a sheet and crawl to the cemetery. But do it slowly, because the main thing is not to create problems for the authorities.”

The line travels because it’s a user’s manual: the word you are given is not the thing, and everyone knows it, and the knowing changes nothing. When nearly 200 people around Irkutsk were placed under medical observation last week and U.S. officials said they were monitoring a suspected pneumonic plague case, the town at the center of it all did the only thing available — bought tetracycline for a day, taped over nothing, and waited to find out what it already suspects it won’t be told.